Pivotal

The Challenge & Our Approach

Building a clear, actionable AI strategy from the ground up.

LAYERED knew AI could transform how their teams worked but needed a practical plan to turn potential into meaningful productivity. The goal was to reduce admin, improve efficiency, and enhance client delivery, without disrupting what already worked.

Pivotal partnered with LAYERED to build a structured AI strategy and rollout plan, including an agency-wide audit, identification of low-effort high-impact use cases, and a phased roadmap. The first execution phase focused on Copilot enablement through a hands-on AI Bootcamp.

01

+ Workflow & Opportunity Assessment

Deep review of current workflows to identify low-effort, high-impact use cases that deliver immediate time savings.

02

+ AI Policy & Governance Design

Defined a responsible adoption framework covering security, data use, and guardrails to build trust and confidence at scale.

03

+ Copilot Training & Enablement

Delivered tailored Copilot training focused on research, summarising, writing, and project support, aligned to live client workflows.

04

+ Phased AI Roadmap

Created a staged plan to grow capability over time, starting with quick wins, then scaling into advanced automation.

05

Outcomes & Impact

Productivity Lift

Four hours saved per person per week, returning over 2,500 hours annually worth more than £394K.

Increased Confidence

AI tool confidence rose by over 90%, improving clarity, output quality, and communication speed.

Raid Adoption

Copilot usage rose from 18% to 85% weekly adoption across the team.

WHY PIVOTAL?

We don't just advise, we roll up our sleeves and build alongside your team. We understand how to make products investors can believe in and customers actually use.

Our story